Cisco Unified Communications Architecture and Design (UCAD) v8.0

Detailed Outlines

Module 1: Cisco Unified Communications Architecture Overview

Lesson 1: Examining Cisco Unified Communications Features

  • List the components available to build a Cisco Unified Communications solution
  • Describe the key features of Cisco Unified Communications Manager Version 8.x
  • Describe the new Cisco IP phones that support rich media collaboration services
  • Explain the migration of Cisco Unified Communications applications to Cisco Unified Computing Systems
  • Describe the Cisco Unified Communications Manager 8.x Business Edition

Lesson 2: Describing Cisco Unified Communications Messaging Components

  • Present an overview of Cisco Unified Communications messaging components
  • Explain the placement of Cisco Unified Messaging components
  • Describe the features of Cisco Unity
  • Describe the features of Cisco Unity Connection
  • Describe the features of Cisco Unity Express

Lesson 3: Describing Cisco Unified Mobility and Cisco Unified Presence

  • Describe the components of Cisco Unified Mobility
  • Describe the features that are offered by Cisco Unified Mobile Communicator
  • Describe the features of the Cisco Unified Wireless IP Phone 7921G
  • Describe Cisco Unified Presence

Lesson 4: Examining Conferencing Products

  • Describe the conferencing capabilities of Cisco Unified Communications Manager
  • Describe the features and benefits of Cisco Unified MeetingPlace Express VT 2.0
  • Describe the features and benefits of Cisco Unified MeetingPlace
  • Describe the features and benefits of Cisco WebEx

Lesson 5: Examining Cisco Unified Contact Center

  • Identify the key components of Cisco Unified Contact Center products
  • Identify the features of Cisco Unified Contact Center Express
  • Identify the features of Cisco Unified Contact Center Enterprise
  • Identify the four Cisco Unified Contact Center Enterprise deployment models

Lesson 6: Describing Management Tools

  • Describe the Cisco Unified Communications Management Suite
  • Describe Cisco Unified Operations Manager 2.3
  • Describe Cisco Unified Service Monitor 2.2
  • Describe Cisco Unified Provisioning Manager 2.0
  • Describe Cisco Unified Service Statistics Manager 1.3

Lesson 7: Understanding Cisco Unified Communications Security

  • Describe general security principles of Cisco Unified Communications
  • Describe Cisco IP phone security
  • Describe access layer security
  • Explain access control lists
  • Explain gateways, media resources, and firewall security challenges
  • Describe Cisco Security Agent

Module 2: LAN Design for Cisco Unified Communications Call Control

Lesson 1: Explaining Campus Evolution and Cisco Unified Communications

  • Review an existing network and understand the business and technical needs and restrictions that will affect the design and implementation of a Cisco Unified Communications solution
  • Explain how the three-tier network design model provides a modular, systematic approach to the consideration of LAN components and how it might contribute to improved quality in LAN design for Cisco Unified Communications
  • Describe how campus network size affects the three-tier network design model and the implications for LAN designs of different sizes
  • Explain the impact that the addition of Cisco Unified Communications will have on a LAN, based on the assessment of an existing LAN topology
  • Discuss how the new redundant technologies that are available with the Cisco Catalyst 6500 VSS and the new Cisco Nexus switches affect the simplification of the LAN design.

Lesson 2: Connecting IP Phones

  • Plan for IP phone cabling
  • Plan subnets and VLANs for a Cisco Unified Communications solution
  • Explain power requirements for Cisco IP phone systems
  • Determine the best method for ensuring uninterrupted power to Cisco IP phones

Lesson 3: Designing High Availability at the Data Link and Network Layers

  • Explain what is meant by link redundancy
  • Explain how link redundancy helps LANs achieve Layer 2 convergence
  • Explain how 802.1D STP convergence times can be improved
  • Explain 802.1s MISTP and when it should be used
  • Explain 802.1w RSTP and why it is recommended
  • Explain the importance of Layer 3 redundancy and the use of HSRP or VRRP
  • Explain the consequences of extending Layer 3 to the access and core layers
  • Explain how Cisco NSF contributes to high availability through device failover
  • Explain design considerations for redundancy at the network layer

Lesson 4: Reviewing LAN QoS for Cisco Unified Communications

  • Distinguish between data and voice traffic characteristics
  • Explain the factors that affect voice-transmission quality
  • List the QoS implementation steps
  • Explain traffic classification
  • Explain traffic scheduling
  • Explain bandwidth provisioning
  • Explain the design considerations for access layer QoS

Lesson 5: Designing the LAN Access Layer for Cisco Unified Communications

  • Perform an IDF survey
  • Evaluate cabling requirements for the IDF
  • Evaluate IDF switch upgrade requirements
  • Calculate switch power consumption, heat dissipation, and HVAC
  • Complete the access layer and design checklist
  • Specify the VLAN design

Lesson 6: Designing the LAN Distribution Layer for Cisco Unified Communications

  • Describe the characteristics of the distribution layer
  • Describe the tasks of the distribution layer in aggregating access layer traffic for IP telephony
  • Describe the role of the distribution layer in maintaining QoS for voice
  • Determine gateway redundancy requirements for HSRP
  • Explain the transition from Layer 2 at the access layer to Layer 3 at the distribution layer
  • Describe distribution layer security policies as they apply to IP telephony design
  • Evaluate distribution layer switch upgrade requirements

Lesson 7: Designing the Core Layer for Cisco Unified Communications

  • Determine the hardware redundancy requirements for the core layer, to address a customer problem
  • Analyze Layers 2 and 3 of the network for potential weaknesses in convergence, to support the load and quality requirements that are imposed by IP telephony
  • Recommend switch options for the core layer

Module 3: WAN Design for Cisco Unified Communications Call Control

Lesson 1: Calculating WAN Bandwidth Requirements

  • Review SPAN West Coast WAN requirements
  • Explain the procedure for sizing the WAN link
  • Perform traffic engineering analysis
  • Determine the bandwidth that is required for the WAN link

Lesson 2: Designing WAN QoS for Cisco Unified Communications

  • Explain classification with respect to the IP WAN link
  • Explain the queuing mechanisms that are used to ensure voice quality
  • Create a QoS policy for VoIP for bandwidth provisioning
  • Explain CAC and its importance for IP telephony WAN circuits
  • Explain how to ensure link efficiency on an IP WAN link
  • Describe LFI and traffic conditioning as QoS tools for T1/E1 and slower WAN links
  • Describe the requirements to get the proper QoS by using MPLS

Lesson 3: Sizing and Selecting Voice Gateways

  • Examine gateway capabilities to meet customer requirements
  • Identify call survivability features that match customer requirements
  • Select the correct endpoint equipment to support modems and fax machines
  • Identify the benefits of PBX integration using QSIG
  • Size trunks to meet offnet calling patterns

Lesson 4: Designing Media Resources

  • Identify appropriate media and DSP resources
  • Calculate the DSP resources that are required for voice termination, transcoding, MTPs, and conferencing
  • Analyze the impact of encryption requirements on DSP resources
  • Analyze the impact of IP SLA traffic generation and analysis on DSP resources
  • Structure media resource access in the Cisco Unified Communications Manager using MRGs and MRGLs
  • Specify media resource platforms
  • Map the DSP resources to physical locations to reduce WAN bandwidth utilization and support business requirements
  • Determine the MOH transport mechanism and service locations to support a Cisco Unified Communications solution

Module 4: Component Design for Cisco Unified Communications Call Control

Lesson 1: Designing Cisco Unified Communications Call Control

  • Identify the hardware and software available to achieve repeatable call control deployment success
  • Choose the correct number and configuration of Cisco Unified Communications Manager servers for a Cisco Unified Communications solution
  • Describe the characteristics of possible deployment models
  • Define how different Cisco Unified Communications call control services can be used together to create a working solution
  • Select the best Cisco Unified Communications Manager deployment model for the solution

Lesson 2: Designing the Dial Plan

  • Explain what a dial plan does for an IP telephony solution
  • Explain the arrangement and sequencing of digits in a dial plan
  • Explain how a dial plan influences call path selection
  • Explain how a dial plan can be used to provide different privileges to different groups of callers
  • Explain how the dial plan coordinates digit manipulation if the originally dialed numbers need to be modified
  • Design a dial plan that supports call routing schemes, any special dial string considerations, dial plan groups, and emergency services requirements

Lesson 3: Designing Emergency Services

  • Review the requirements for legislated functionality requirements for lifeline calls from single-site or multisite deployment of the MLTS
  • Develop a list of all PSAPs for all customer locations, including the 911 network service providers for those points and determine the type of interface and configuration
  • Explain the E911 interfaces that are required for the IP telephony system
  • Develop a plan to enable Cisco Emergency Responder to meet or exceed legislated minimums
  • Evaluate the effect of E911 on the dial plan and on gateways
  • Design the dial plan to easily recognize emergency calls with or without egress access codes
  • Design unrestricted access to the egress point for E911 calls to the LEC network so that emergency calls are quickly and reliably routed to the appropriate local PSAP

Lesson 4: Designing a Secure Cisco Unified Communications Solution

  • Identify security basics that apply to Cisco Unified Communications
  • Discuss methods and options for securing voice gateways
  • Discuss firewall placement and features
  • Explain Security By Default and the Trust Verification Service

Objectives and Pre-requisites

Course Objectives

  • Identify the components that comprise a complete Cisco Unified Communications solution and size and position products within the solution
  • Identify the products and features required in the LAN environment to support Cisco Unified Communications call control
  • Based on existing telephony and data statistics, perform these tasks:
    • Calculate the WAN bandwidth requirements to support VoIP calls
    • Size the voice gateway
    • Size and locate the media resources
    • Identify the issues and components that make up a Cisco Unified Communications call control solution
    • Size and locate Cisco Unified Communications call agents and Cisco Unified Communications Manager 8.x
    • Design a correct dial plan
    • Explain issues that impact E911 requirements
    • Secure the voice network components

Prerequisites

You should have a working knowledge equivalent to the following Cisco courses:

  • Interconnecting Cisco Network Devices Part 1, Version 2.0 (ICND1)
  • Interconnecting Cisco Network Devices Part 2, Version 2.0 (ICND2)
  • Designing for Cisco Internetwork Solutions, Version 2.1 (DESGN)
  • Implementing Cisco Voice Communications and QoS (CVOICE) v8.0 (CVOICE 8)
  • Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 8)
  • Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 8)

   
 
Classroom training
Duration: 5 days
Price: US$ ----
CLC: 32

 
Course Schedule:
Egypt, Cairo,  Jan 2015
Dubai,  Feb, 2015
Qatar, Doha, May 2015

 
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