Course Outlines

Module 1: Cisco Unified Intelligence Center Overview

Provide a comprehensive overview of the Cisco Unified Intelligence Center.

Lesson 1: Cisco Unified Intelligence Center Overview

• Describe the major features of CUIC
• Describe the different types of presentation formats
• Explain how CUIC reports can be personalized to fit individual needs and roles

Lesson 2: Managing Cisco Unified Intelligence Center Components

• Describe how to use the CUIC Controller to perform administrative, maintenance, and provisioning functions
• Describe drawers from the Administration console

Lesson 3: Cisco Unified Intelligence Center Deployment Considerations

• Explain the system (software) compatibility options
• Explain the various CUIC deployment models
• Explain how member nodes work with the controller node in a cluster deployment of CUIC
• Describe how data is replicated across multiple reporting nodes

Lesson 4: Cisco Unified Intelligence Center Security and License Types

• Define the various features of CUIC and list the features available by product licensing
• Explain the various Report Template modifications in the two versions of the application
• Describe how to secure CUIC from within the Security Center by segregating data and reports by users and user groups

Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security

Demonstrate how to install, administer and provide security for the CUIC solution.

Lesson 1: Installing Cisco Unified Intelligence Center

• Describe the basic pre-installation tasks, including obtaining the license file
• Describe the basic installation configuration information as well as how to perform both media and hardware checks
• Describe the process of installing the controller
• Demonstrate how to log into the system, upload a license file and define a member node
• Demonstrate how to install and configure a member node

Lesson 2: Cisco Unified Intelligence Center Administration

• Describe the function of Super Users, how to set up user security, and how to identify the drawer that contains this functionality
• Identify the drawer that allows you to list all configured devices, maintain the cluster and view the details of device configurations
• Describe how to administer other nodes by using the Control Center drawer
• Describe the integration with Cisco Unified CCE and the tasks involved in setting up the CUIC configuration

Lesson 3: Managing Users and Security in Cisco Unified Intelligence Center

• Describe the features available in CUIC to ensure a secure system at the user level
• Describe how to examine, modify, add or delete CUIC users
• Describe how to examine, modify, add or delete user groups and explain their benefits
• Explain how to modify user roles and permissions to reflect a customer’s specific security requirements

Module 3: Running Cisco Unified Intelligence Center Reports

Describe reporting concepts as well as capabilities and features of CUIC reports.

Lesson 1: Running Cisco Unified Intelligence Center Reports

• Describe the concept of real-time vs. historical reports
• Describe the various Stock Reporting templates
• Demonstrate how to run Stock Reports

Lesson 2: Modifying Cisco Unified Intelligence Center Stock Reports

• Describe how to save a copy of a Cisco Unified CCE Stock Report that will be modified
• Modify the new report and observe the resulting changes
• Save the new report for repeated use

Module 4: Cisco Unified Intelligence Center Custom Reporting

Provide a detailed description of how custom reports from normal data sources (Cisco UCCE and CVP) as well as new data sources can be created to specific customer requirements.

Lesson 1: Cisco Unified CCE Key Concepts

• Describe how UCCE provides a consolidated view of data to Unified Intelligence Center
• Describe how Unified Intelligence Center historical reports access the AWDB, which has views to historical data on the HDS database
• Describe the UCCE database structure
• Describe why report data can differ in a contact center

Lesson 2: Creating a New Cisco Unified Intelligence Center Report

• Demonstrate how to create a new custom report
• Describe how to modify the views of the data from the newly created custom report
• Describe how to create a simple report definition and the script associated with it
• Demonstrate how to create a dashboard and customize it to reflect several views

Lesson 3: Call Detail Record Searches

• Describe how to import a new custom report
• Demonstrate how to modify the views of the data from the newly imported custom report
• Describe how to export a report

DUIC v8.0 Hands-On Lab Exercises:

• Installing and Configuring the Cisco Unified Intelligence Center Controller
• Managing Users and Security in Cisco Unified Intelligence Center
• Running a Stock Report
• Modifying a Stock Report
• Creating a Custom Report
• Call Detail Record Searches