Course Outlines

Module 1: Endpoints This module provides you with the knowledge and skills to install, configure, maintain and troubleshoot Cisco TelePresence Codec C90 so that 80% of all field activity is unassisted.

Lesson 1: C Series Operation

• Use remote control and navigate the menus
• Configure the settings on codec
• Make and receive calls
• Change the video source for the local, dual video and remote cameras.
• Share presentations
• Use the Phone Book to store contacts and search on contacts
• Multisite calling and list the multipoint capabilities of each system type

Lesson 2: C Series Documentation

• Administration guide
• White papers
• Fault finding guides
• Installation guides
• FAQs
• Knowledge base

Lesson 3: C Series Installation

• Codec C90 Interface
• Video Input Matrix
• Connectors
• Camera Setup
• Audio and Video cabling

Lesson 4: C Series Configuration

• Menu System
• Configuration using the Browser
• Accessing the API
• Using the Internal Multipoint System

Lesson 5: C Series Maintenance

• Web Release Key Generator
• System Upgrade

Lesson 6: C Series Troubleshooting

• How to Troubleshoot
• Collect System Configuration, Status and Settings
• Backup Configuration and Default Setting
• TCP DUMP Method to Collect the Log Files

Module 2: Call Control Upon completing this module, you will be able to understand Call Control protocols, install, configure basic registrations and troubleshoot Cisco TelePresence Video Communications Server (VCS).

Lesson 1: Registration Protocols and VCS Installation

• H.323 Registration
• SIP Registration
• Basic configuration
• Setting up the VCS from the box

Lesson 2: VCS Basic Configuration

• Deployment Guide
• Internetworking

Lesson 3: Backup, Restore and Upgrade

• Backup and restore
• Upgrades

Lesson 4: Troubleshooting

• Troubleshooting
• Registrations
• Call History

Module 3: MCU Upon completing this module, you will be able to setup the Cisco TelePresence Multipoint Control Unit (MCU).

Lesson 1: MCU Setup

• Cable up and configure the basic network connectivity via RS232
• Identify the power light and LAN port light and know the implications of the lights being off.
• Access relevant documentation from the TANDBERG web site including:
• Specification Sheets
• Printable Online Help
• Getting Started Guide
• FAQ

Lesson 2: MCU Configuration

• Basic IP Configuration
• MCU Registration with H.323
• Prefix for MCU Registrations and MCU Service Prefix
• MCU Registration with SIP

Lesson 3: MCU Operations

• Create conferences from the MCU and an endpoint
• Change conference layouts from the MCU and an endpoint
• Move participants between conferences
• Use the message facility
• View endpoint statistics

Lesson 4: MCU Customization

• Auto Attendants
• Adding Endpoints to the MCU
• Adding Users to the MCU
• Customization

Lesson 5: MCU Global Conference Settings

• Locating Help on the MCU
• Global Conference Settings
• Templates

Lesson 6: MCU Upgrades and Backups

• Upgrade the 4500 MCU when provided with access to the software and fully test the system
• Access the TANDBERG web site to download software
• Perform a software upgrade using the web interface
• Describe where to find instructions to upgrade using the flash disk
• Perform a backup and restore of the MCUs configuration using ftp
• Recall the reset configuration and reset password instructions and commands

Lesson 7: MCU Troubleshooting

• Troubleshooting Techniques
• Troubleshooting Tools
• Troubleshooting Hardware Issues
• Troubleshooting Endpoints
• Troubleshooting Event Logs

Module 4: Management This module provides you with the knowledge and skills to install, configure, maintain and troubleshoot Cisco TelePresence Management Suite (TMS).

Lesson 1: Operation

• TMS Management Features
• Monitoring
• Adding Systems
• Phone Books
• Reporting
• Administrative Tools

Lesson 2: Installation

• TMS – The Installation Steps: Instructional Video
• TMS – Basic Configuration: Instructional Video

Lesson 3: SQL

• Structured SQL
• SQL Server - Microsoft
• SQL Management

Lesson 4: Zones

• ISDN and IP Zones
• Configuring Zones
• ISDN Zones
• IP Zones

Lesson 5: Permissions

• TMS – Users and Domains
• User Permissions
• Permission Guidelines

Lesson 6: Troubleshooting

• TMS Services
• SQL Database
• TMS Web Server
• TMS Installation Problems
• Corporate Directory
• Booking
• Reporting Problems

TVS 1 Labs

• Lab 1-1 Documentation
• Lab 1-2: Installation
• Lab 1-3 Basic Configuration
• Lab 1-4 Advanced Configuration
• Lab 1-5 Upgrade the Cisco TelePresence Codec C90
• Lab 1-6 Troubleshooting
• Lab 1-7 Logs
• Lab 2-1 Basic Configuration
• Lab 2-2 SIP Configuration
• Lab 2-3: Backup and Restore
• Lab 2-4 Troubleshooting
• Lab 3-1 Documentation Quiz
• Lab 3-2 Basic MCU Configuration
• Lab 3-3 MCU Operations
• Lab 3-5 Customizing the MCU Auto attendant
• Lab 3-6 Adding and Updating Conference Settings
• Lab 3-7 Configuration Settings for Customer Scenario
• Lab 3-8 Upgrade and Restore
• Lab 3-9 Troubleshooting Quiz
• Lab 3-10 Troubleshooting
• Lab 3-11 Fault Finding
• Lab 4-1: TMS Basic Configuration
• Lab 4-2: TMS Advanced Configuration
• Lab 4-3: Maintaining the SQL Database
• Lab 4-4: Implementing TMS Zones
• Lab 4-5: Configuring User Permissions
• Lab 4-6: Troubleshooting TMS