Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX)

Detailed Outlines

Course Outlines

Module 1: Cisco Unified Communications System Introduction

Lesson 1: Introducing the Cisco Unified Communications System

  • Describe the benefits of implementing a Cisco Unified Communications system
  • Describe the components of the Cisco Unified Communications system
  • Describe the function of the infrastructure in a Cisco Unified Communications system
  • Describe the function of the call processing agent in a Cisco Unified Communications system
  • Describe the function of endpoints in a Cisco Unified Communications system
  • Describe the applications in a Cisco Unified Communications system

Lesson 2: Understanding Cisco Unified Communications Applications

  • Describe the messaging choices available in a Cisco Unified Communications system
  • Describe the auto-attendant functions that you can implement in Cisco Unified Communications
  • Describe Cisco Unified IVR applications
  • Describe Cisco Unified Contact Center Express
  • Describe the Cisco Unified Communications Mobile solutions
  • Describe Cisco Unified Presence
  • Describe Cisco TelePresence

Module 2: Traditional Telephony Operations

Lesson 1: Understanding Traditional Telephony

  • Describe the components and operation of the PSTN
  • Describe PBXs and key systems
  • Describe the three types of signaling required in a telephony network
  • Describe how telephone calls are established in the PSTN
  • Describe numbering plans
  • Describe the E.164 standard for defining numbering plans

Lesson 2: Introducing Digital Circuits

  • Describe the process of converting analog signals to digital signals
  • Describe TDM
  • Describe the characteristics of T1 circuits
  • Describe the characteristics of E1 circuits
  • Describe how CAS circuits accomplish supervisory, address, and informational signaling
  • Describe how CCS circuits accomplish supervisory, address, and informational signaling

The lesson includes this activity:

  • Lab 2-1: Demonstrate Voice Theory

Module 3: VoIP Fundamentals

Lesson 1: Understanding Packetization

  • Describe the function of a DSP
  • Describe how voice is transmitted in RTP packets
  • Describe how a DSP packetizes voice streams
  • Describe the various codecs that a Cisco Unified Communications system uses
  • Describe additional functions performed by DSPs

Lesson 2: Introducing VoIP Signaling Protocols

  • Describe the signaling protocols that are required in a Cisco Unified Communications system
  • Describe SCCP signaling
  • Describe H.323 signaling
  • Describe MGCP signaling
  • Describe SIP signaling

Lesson 3: Preparing the Network to Support Cisco Unified Communications

  • Describe voice VLANs
  • Configure voice VLANs on a Cisco Catalyst switch
  • Identify DHCP service options
  • Define a DHCP relay server
  • Configure NTP
  • Describe Cisco IP phone firmware files and XML configuration files
  • Describe IEEE 802.3af and Cisco PoE
  • Describe how Cisco IP phones obtain XML configuration files and IP addresses

Lesson 4: Connecting a VoIP System to a Service Provider Network

  • Describe the function of a gateway in a Cisco Unified Communications system
  • Describe how voice ports are used in a voice gateway
  • Describe the function of a call leg
  • Describe the purpose of a dial peer
  • Describe SIP trunks
  • Describe how to connect to an ITSP

The lesson includes this activity:

  • Lab 3-1: Prepare the Infrastructure to Support Cisco Unified Communications

Lesson 5: Understanding Call Setup and Digit Manipulation

  • Describe how the router and attached telephony equipment collect and consume digits and how to apply digit consumption to the dial peer
  • Describe digit manipulation and the commands that you use to connect to a specified destination
  • Verify dial plans

The lesson includes these activities:

  • Lab 3-2: Configure POTS Dial Peers
  • Lab 3-3: Configure VoIP Dial Peers

Module 4: Cisco Unified Communications Manager Express Implementation

Lesson 1: Introducing Cisco Unified Communications Manager Express

  • Identify the key benefits and features of Cisco Unified CME
  • Describe the supported platforms and the required memory, licensing, and software that is needed to deploy Cisco Unified CME
  • Describe the Cisco Unified CME endpoints

Lesson 2: Defining Ephone-dn and Ephone

  • Describe the purpose of an ephone and an ephone-dn
  • Define an ephone-dn and give examples
  • Define an ephone and give examples
  • Describe different types of ephone-dns

Lesson 3: Configuring Cisco Unified Communications Manager Express to Support Endpoints

  • Use the CLI to configure the telephony service on a Cisco Unified CME system to support endpoints
  • Identify location-specific parameters that can be configured
  • Reboot IP phones using two different methods
  • Describe endpoint troubleshooting

The lesson includes this activity:

  • Lab 4-1: Configure Cisco Unified Communications Manager Express to Support Endpoints

Lesson 4: Configuring SIP IP Phones

  • Describe the configuration differences between SIP phones and SCCP phones
  • Use the tftp-server and voice register global commands to support Cisco Unified IP Phones by using SIP
  • Verify and troubleshoot SIP-controlled Cisco Unified IP Phone registration

Lesson 5: Implementing Basic Voice Features

  • Configure MOH
  • Configure call forward
  • Configure call transfer
  • Configure call park
  • Configure intercoms
  • Configure paging
  • Configure call pickup
  • Configure call blocking
  • Configure directory services features
  • Enter an account number to support billing and reporting

The lesson includes this activity:

  • Lab 4-2: Implement Basic Voice Features

Lesson 6: Introducing Cisco Configuration Professional

  • Download and install Cisco Configuration Professional
  • Connect to Cisco Unified CME and Cisco Unity Express using Cisco Configuration Professional
  • Describe the basic navigation of Cisco Configuration Professional
  • Describe how to start configuring the device

Lesson 7: Implementing Cisco Unified Communications Manager Express by Using Cisco Configuration Professional

  • Configure the basic configuration parameters of a router running Cisco Unified CME by using Cisco Configuration Professional
  • Configure extensions and phones by using Cisco Configuration Professional
  • Configure common features by using Cisco Configuration Professional
  • Configure Cisco Unified CME to connect to either an IP or traditional PSTN by using Cisco Configuration Professional

Lesson 8: Understanding Call Setup Flows and Configuring Digit Manipulation

  • Describe call setup flows and digit manipulation priorities
  • Describe basic digit manipulation solutions
  • Describe digit collection and consumption
  • Describe digit stripping
  • Describe digit forwarding
  • Describe digit prefixing
  • Describe number expansion
  • Describe CLID manipulation
  • Describe, configure, and test voice translation rules and profiles
  • Contrast voice translation profiles and the telephony-service dialplan-pattern command

The lesson includes this activity:

  • Lab 4-3: Configure Digit Manipulation and Path Selection

Lesson 9: Configuring Class of Restriction

  • Describe the concept of COR and define the operation rules
  • Describe how to use COR to implement calling privileges for Cisco Unified CME ephones and dial peers
  • Implement COR in a Cisco Unified CME environment
  • Configure COR for a Cisco Unified CME deployment

The lesson includes this activity:

  • Lab 4-4: Configure COR and Toll Restriction

Lesson 10: Understanding Call Center Features

  • Describe and configure ephone hunt groups
  • Describe and configure agent control of ready and not-ready status
  • Describe and configure automatic logout of an agent from an ephone hunt group
  • Describe and configure dynamic control of hunt group members
  • Describe and configure Cisco Unified Communications Manager Express AutoAttendant functionality through the use of the B-ACD service

Lesson 11: Describing Network Management for Cisco Unified Communications Manager Express

  • Describe and configure syslog
  • Describe CDRs
  • Configure SNMPv3 for management purposes on a Cisco Unified CME system

Module 5: Cisco Unity Express Implementation

Lesson 1: Introducing Cisco Unity Express

  • Identify the positioning of Cisco Unity Express
  • Identify Cisco Unity Express modules and capabilities
  • Describe Cisco Unity Express voice-mail features
  • Describe the AutoAttendant features of Cisco Unity Express
  • Describe the management features of Cisco Unity Express
  • Describe system functionality features of Cisco Unity Express

Lesson 2: Implementing Cisco Unity Express

  • Describe Cisco Unity Express software files and how to install or upgrade the Cisco Unity Express module software
  • Configure the required prerequisite configuration on the Cisco Unified CME router to support voice-mail and auto-attendant services
  • Configure Cisco Unity Express with an initial setup
  • Configure voice mail, auto-attendant, and system settings on the Cisco Unity Express system using the Initialization Wizard
  • Troubleshoot common voice-mail issues such as incorrect greeting and MWI failure

The lesson includes this activity:

  • Lab 5-1: Implement Cisco Unity Express

Lesson 3: Configuring Cisco Unity Express Users, Groups, and Voice Mailboxes

  • Configure Cisco Unified CME to activate the message button on Cisco Unified IP Phones
  • Configure and verify systemwide voice-mail parameters for all voice mailboxes using the Cisco Unity Express GUI
  • Describe the user voice-mail interface
  • Configure Cisco Unity Express users and user mailboxes using the Cisco Unity Express GUI
  • Configure Cisco Unity Express groups and GDMs

Lesson 4: Configuring Cisco Unity Express Extended Functionality

  • Describe and configure Integrated Messaging
  • Describe and configure Cisco Unity Express VoiceView Express
  • Configure the Message Notification feature
  • Configure public and private distribution lists
  • Describe and configure broadcast messaging
  • Describe and configure Live Record

Lesson 5: Configuring Cisco Unity Express AutoAttendant

  • Describe the workflow of Cisco Unity Express AutoAttendant
  • Prepare to create a Cisco Unity Express AutoAttendant or IVR application
  • Create a simple Cisco Unity Express AutoAttendant

The lesson includes these activities:

  • Lab 5-2: Configure a Simple AutoAttendant by Using the GUI
  • Lab 5-3: Configure a Complex AutoAttendant by Using Cisco Unified Communications Editor
  • Lab 5-4: Super Lab (Optional, Time Permitting)

Objectives and Pre-requisites

Course Objectives

  • Explain the benefits and components of a Cisco Unified Communications system
  • Describe how traditional telephony systems operate
  • Describe the basic operation, protocols, and components that are involved in a VoIP call, and you will be able to configure a gateway to support these calls
  • Implement Cisco Unified CME to support a single site
  • Install and configure Cisco Unity Express, including Cisco Unity Express AutoAttendant

Prerequisites

The knowledge and skills you must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing
  • Interconnecting Cisco Network Devices Part 1, Version 2.0 (ICND1)
  • Ability to configure and operate Cisco routers and switches
  • Cisco CCENT certification recommended prerequisite

   
 
Classroom training
Duration: 5 days
Price: US$ ----
CLC: 34

 
Course Schedule:
Egypt, Cairo,  Jan 2015
Dubai,  Feb, 2015
Qatar, Doha, May 2015

 
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